FAQ

Existing Customer Questions

Where can I view your products?

Décor Stone has 380+ resellers located in all states (except W.A.) Display sample boards are available to select colours on products at a majority of these retail outlets. Alternatively an expansive showroom display can be viewed at our Burwood (Vic) Head Office 9am – 5pm Monday – Friday. An outside display wall of products can also be viewed 24/7 in our car park.

Can you help me work out how much stone I need?

Our experienced staff are able to provide a list of the DecoR Stone products you require for the product of your choice. Post, email, fax or bring your architectural or sketch drawings with measurements for your estimate.

Can I order from a reseller and collect my order direct from your warehouse?

If you need to obtain your order immediately you can place an order with your local reseller and arrange to collect your product from our warehouses in Melbourne, Sydney or Brisbane – check for the amount of notice required prior to pick up.

Nature Stone bulk delivered products are available on a delivered basis in Melbourne only. No pickups from the quarry are available.

Where can I buy Pebble Mix?

Pebble Mix products are only available from our Burwood (Vic) warehouse – delivery in the Melbourne Metro area. We can arrange a quote for freight to delivery interstate, but please be aware that the Pebble Mix is a flammable product so there is an extra charge for hazard products from the freight companies.

Where can I buy your imported pebbles?

The DecoR Stone imported pebbles are available in Victoria from our Burwood warehouse and Melbourne Brick outlets. Supplies are available in Sydney from Four Seasons Nursery in Belrose and Décor Earth in Tasmania.

What can I adhere your natural stone products to?

DecoR Stone products can be adhered to any solid masonry block or brick surfaces, cement sheet (not Blue Board) or concrete surfaces. If in doubt ring our office for clarification.

What adhesives do you recommend?

The adhesive recommended for DecoR Stone products is Mapei Kerabond Plus mixed with the latex additive Isolastic. Mapei and Laticrete are the only two companies who will warrant their products when used with our DecoR Stone “Ledge Stone” product due to its 80kg (approx.) weight per m².

Water can be used as an additive instead of the Isolastic product when used in flooring applications. Isolastic “Pure” should be used in all Ledge Stone applications and when the wall height to be covered exceeds one metre.

Can I put Stacked/Ledge stone onto a rendered wall?

Due to the uncertainly as to the quality and strength of a cement rendered finish, it is our recommendation to remove this by grinding prior to installing a selected Décor Stone cladding – better to be sure than sorry.

Do I need to seal Stacked/ Ledge Stone?

DecoR Stone products are only made of natural stone and are best left unsealed to show their natural appearance. Due to the occasional presence of small particles of iron in 2 Stacked Stone colours (Onyx and Russet) sealing is recommend of these 2 colours.

I am interstate and your head office is in Melbourne, can I still buy your products?

DecoR Stone operates warehouses in Sydney and Brisbane which service our network of interstate resellers. A phone call to our Melbourne office will confirm the stock on hand – if not available we usually do a weekly transfer of required stock between warehouses.

How do I work out how many bags of pebbles I need?

Go to our Imported Pebble page and see our coverage rate sheet.

Can I adhere the stone to plasterboard?

No as you are only adhering to the paper covering. This is not a suitable surface.

Any questions about our great products? Call (03) 9888 9888